Fodoq.com shipping policy

1. Introduction
Welcome to fodoq.com! We connect customers with a variety of restaurants in their area. Our platform allows customers to place food orders (“orders”) from diverse restaurants (“merchants”).

2. Delivery services
Fodoq.com enables delivery of such orders at select localities of serviceable cities across india (“delivery services”). We have associated delivery agents who are responsible for delivering the orders initiated by the users of our platform.

3. Delivery charges
We may charge a delivery fee for each order, which will be shown at the time of placing the order. The delivery fee may vary based on the distance, order value, or promotional offers.

4. Delivery time
While we strive to deliver your order as quickly as possible, the actual delivery time may depend on various factors such as the distance between the customer’s location and the restaurant, the traffic and weather conditions, and the size of the order. Majorly, delivery time depends upon the given preparation time and distance to customers' location. However, we ensure to delivery the food gets prepared and delivered with in 100 mins approximately 1 hour 30 mins.

5. Order tracking
Customers can track the status of their order on our platform. We provide real-time updates on the progress of the delivery.

6. Failed delivery because of incorrect address
If a customer provides an incorrect address or is not available at the specified delivery location to receive the order, we may have to cancel the order. In such cases, the customer may not be eligible for a refund.

7. Customer responsibilities
Customers are responsible for ensuring that the delivery location is accessible and safe for our delivery agents. Customers should also check the order at the time of delivery to confirm that it matches their order on the platform.

8. Changes to this policy
Fodoq.com reserves the right to modify this shipping policy at any time. We will post the most current version of this policy on our platform.